Mercedes-Benz Kundencenter Rastatt

The Mercedes‑Benz Kundencenter Rastatt is the customer centre adjacent to the Rastatt car plant offering vehicle handovers, guided Werkbesichtigung (factory tours) and hosted driving experiences. It also functions as an event venue with catering and visitor facilities.

Tours are available for customers collecting vehicles and for the public via the centre’s booking portal. Onsite amenities include event rooms, restaurant/catering and an off‑road driver‑experience area; transfers from Rastatt station and road access from the A5 are commonly used by visitors.

A short introduction to the site and safety briefing kicks off most visits. Guided factory tours (Entdeckungstour) show production areas where allowed; route and content vary with production schedules.

Look out for:

• Secure visitor routes and mandatory safety instructions before entering production-adjacent areas.

• Opportunities for showroom visits and vehicle handover on collection days.

• Onsite facilities such as a restaurant, event rooms and an adjacent off‑road driver experience area.

• Shuttle connections referenced from Rastatt station and clear directions from Autobahn A5 (Rastatt‑Süd).

Best way to experience it:

Book a guided tour in advance via the Kundencenter booking portal or arrange a discovery tour when collecting a vehicle. Allow time for check‑in and follow all safety rules; contact the Kundencenter in advance if you have children or special access needs.

• Book factory tours ahead via the official Kundencenter booking portal.

• Children are allowed when accompanied; from age 6 typically permitted on tours.

• Production routes and stops can change; some areas may be closed for safety.

• Use the official shuttle from Rastatt station or drive via A5 (Rastatt‑Süd) as directed.